Data Protection Complaints

Your right to complain

Under section 164A of the Data Protection Act 2018 (inserted by section 103 of the Data (Use and Access) Act 2025), you have the right to complain to Snorer.com Limited if you believe we have processed your personal data in a way that breaches data protection law. You can also complain about how we have handled a previous data protection request.

This procedure applies only to the personal data of pharmacist users of the SleepNav CDSS. SleepNav holds no patient-identifiable data, so this procedure does not extend to patients. Patient data complaints should be directed to the pharmacy where the consultation took place.

What you can complain about

How we collect, store, use, share, or delete your personal data
Our handling of a Subject Access Request, rectification, erasure, restriction, portability, or objection request
The accuracy or completeness of information we hold about you
Any other breach of your rights under UK GDPR or the Data Protection Act 2018

How to make a complaint

You can make a complaint by email or by post.

By email

Send your complaint to contact@snorer.com with the subject line “Data Protection Complaint”. For convenience, you can use the button below to open a pre-filled email in your default mail client.

Open a pre-filled complaint email

By post

Snorer.com Limited
4 Waterford Lane
Cherry Willingham
Lincoln
LN3 4AL

What to include in your complaint

Your name and a way to contact you (email or postal address)
The pharmacy you are associated with, if relevant
A clear description of what you are complaining about
When the events happened, as accurately as you can recall
What outcome you are seeking
Copies of any relevant correspondence

How we will handle your complaint

We will acknowledge your complaint within 30 days of receiving it. The acknowledgement will confirm we have received your complaint, set out who is handling it, and explain what we will do next.

We will investigate your complaint and respond without undue delay. The time required depends on the nature of the complaint – straightforward matters are typically resolved within a few weeks, while complex matters may take longer. If your complaint is taking longer than expected, we will keep you informed.

Snorer.com Limited is a small company. Your complaint will be handled by the Director, who is the named individual responsible for data protection.

If you are not satisfied with our response

If you are not satisfied with how we have handled your complaint, you have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO is the UK’s independent data protection regulator. You do not have to complain to us first – you can go straight to the ICO if you prefer – but we would encourage you to raise your concern with us first so we have the opportunity to put things right.

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Online: https://ico.org.uk/make-a-complaint/

Who we are

Snorer.com Limited is the data controller for the personal data of pharmacist users of the SleepNav CDSS. Our contact details are:

Snorer.com Limited
4 Waterford Lane, Cherry Willingham, Lincoln, LN3 4AL
Email: contact@snorer.com
Company registration: 08144806
ICO registration: Z3279480